Submit review ›

Sent my Rolex to them to be PVD coated they took my money and stole the watch. *** mistake on my part - it was shipped to a UPS store box and that alone should have been a red flag. They were super responsive about answering e-mails until they got the watch, then I basically got the run around. Filed a complaint with everyone I could but just want everyone to know that they should never deal with these guys, Read more

Was this review helpful? 0 0

I Wired them money for a new Rolex... they never sent the watch. I contacted the BBB and Time and Gems tried to charge me a "re-stocking" fee which was 20% or roughly $600. Its been 3 years and I haven't received my money back or a watch. Complete Crooks. There is a certain place in *** for losers like these guys. Their Manager definitely belongs in prison. I see that their website is now down. I am in a long, long line for a clash action lawsuit against these scumbags. Can't wait to bring these slimbags to justice. See you soon, Gents ;) Read more

Was this review helpful? 1 0

Time and gems steel watches Rolex is there specialty Oscar Perez and Mickel David are thifts. I send my Rolex to them because the gold was getting pilling off. I purchased from them now they have my watch and money as well and they having send my watch hopefully the police will catch them and put them where they belong Add comment

Time And Gems - I send my rolex to be fix and they keep my watch, i want my watch back!!
1 of 3

I bought a Rolex from david 2 years ago, the watch start to get fade on the side of band, i call time & gem, they told me (sam) i talk to) no problem send the watch to this adress and we will fixed for you, your garanty still good, so i send it to the adress given to my by time & Gem, his name was, Sam, he give my this adress , Time &Gem. 2202 S. Figueroa st, suit 123 LOs angeles ca 90007, when i call back telefone was disconected i fell my heart drop to the floor , i touch my head and said, ohh my god im victim of fraud and... Read more

Was this review helpful? 7 0

I send my watch to be fix and when i call to check if the watch was ready they disconnect the phone, then i find the 800 number and they said i had to send more money ,please send my watch back , please send it back!!!! Add comment

Send my watch back or at least contact me with some information on my watch Add comment

They have the absolute worst customer service ever Add comment

Time and Gems sold me an old Rolex movement from a watch with every other watch part switched for counterfeit ("custom") parts, including the face, hands, band, and bezel. By the time they had finished putting together the Frankenstein watch they sold me, the watch was no longer a recognizable Rolex watch. Anything that was gold was replaced with thinly gold plated counterfeit parts. The parts, especially those that are supposed to be gold do not match one another in color or construction. I am more angry with myself for not doing research on... Read more

Was this review helpful? 4 0

I purchased a "Rolex" from Time and Gems only to be told it is FAKE! That should be enough to deter you from buying from them but there is so much more to my nightmare experience. From the first time I called to place my order, the guy was rude, should have been my first sign to walk away but I didn't. I placed my order on a Thursday (did the bank wire) and was told my watch would ship on Monday. Needless to say it wasn't shipped. I called Tuesday to find out why and when I started questioning the guy, HE HUNG UP ON ME!! I called back... Read more

Was this review helpful? 5 19

My boyfriend kept dropping hints about what he wanted for valentines day. I noticed his most frequent one was for a watch and so I started looking at watches online and in stores and I stumbled upon time and gems' site. After browsing for the perfect watch for him I found a beautiful Rolex datejust that was just flawless!! I wanted to make sure that the watch got here in time so I decided to call the store in LA and ask if they had it in stock; the young man on the phone was very helpful and informed me that they did have it and that it'd be... Read more

Was this review helpful? 3 5
Did not find what you were looking for?
 
×
You are reading about Time And Gems.
Filing a new complaint about
×