Time And Gems

"I wish I could give them negative stars, Buyer beware! Read on...I ordered a Rolex paying $8000 for a President Day-Date 18K Gold. Jason Smith was the boss who served me at the time. It was an Online order off their website, that is now 'down'. I sent payments to Watch Empire LLC (aka Time and Gems) by wire transfer. I live overseas.After taking my money, he changed his word. Gave me a 'Franken' watch made up of parts that were not original to that watch. He then told me he made a mistake with the serial number and gave me a watch with a much earlier serial number than we agreed.I made the foolish mistake of believing him and took the watch he offered to me although it wasn't exactly what was advertised, it was similar to the one i wanted anyway.When I got the watch finally, it looked over polished, and the rolex emblem on the president bracelet was over polished / wasted beyond recognition.He promised the watch was serviced by rolex watch technicians. Two years later, when I took it to an authorised dealer (ROLEX), they showed me that the movement had been modified, and that the rotor bridge needed to be fixed. The date wheel was wasted, so it didn't align properly. It cost me over 700$ to get it fixed.I was promised a perfect watch that will last years. Please don't trust them.They are truly fraudsters."

Sent my Rolex to them to be PVD coated they took my money and stole the watch. *** mistake on my part - it was shipped to a UPS store box and that alone should have been a red flag. They were super responsive about answering e-mails until they got the watch, then I basically got the run around. Filed a complaint with everyone I could but just want everyone to know that they should never deal with these guys,

I bought a Rolex from david 2 years ago, the watch start to get fade on the side of band, i call time & gem, they told me (sam) i talk to) no problem send the watch to this adress and we will fixed for you, your garanty still good, so i send it to the adress given to my by time & Gem, his name was, Sam, he give my this adress , Time &Gem. 2202 S. Figueroa st, suit 123 LOs angeles ca 90007, when i call back telefone was disconected i fell my heart drop to the floor , i touch my head and said, ohh my god im victim of fraud and internert scam, i keep calling the same and no answer, i told my friend to call and they answers her telephone # she said that she will like to buy a watch, and they send her picture of diffent watch , i got the phone and said who is this , it was oscar another sale person from that fraudalet place ,, i told him you had my watch i want back my watch , he said yeah i got you watch and if you dont send $ 125 for the fed ex you will never see your watch againg , i told him , hey this is my watch send it and i will paid fed ex upon delivery he said , my manager said we cant do that , you need to send the money wire and we will send you the watch back, i told him, how can i truth you ! You disconect the phone and did not answer one call , he said in a very humiliated and rude manner , you think we want to keep your old crapy watch. , we have to many ,,He said im done with you , send the money by bank of america wire the money and he give my the account and hung the phone , im not sending any money bacause i know they going to stealed too , send my watch back you fake , scam , fraud people , hope the FBI get to you guys and put all of you and the lady answering the orders , im jail !! Send my watch back !!!!!

I Wired them money for a new Rolex... they never sent the watch. I contacted the BBB and Time and Gems tried to charge me a "re-stocking" fee which was 20% or roughly $600. Its been 3 years and I haven't received my money back or a watch. Complete Crooks. There is a certain place in *** for losers like these guys. Their Manager definitely belongs in prison. I see that their website is now down. I am in a long, long line for a clash action lawsuit against these *** Can't wait to bring these slimbags to justice. See you soon, Gents ;)

Time and gems steel watches Rolex is there specialty Oscar Perez and Mickel David are thifts. I send my Rolex to them because the gold was getting pilling off. I purchased from them now they have my watch and money as well and they having send my watch hopefully the police will catch them and put them where they belong

I send my watch to be fix and when i call to check if the watch was ready they disconnect the phone, then i find the 800 number and they said i had to send more money ,please send my watch back , please send it back!!!!

TIME & GEMS, TIME AND GEMS, TIMEANDGEMS.COM, WATCH EMPIRE, LLC, MICHAEL DAVIDI AKA ROLEX SCAM FRAUD Michael Davidi - The Watch Empire - Timeandgems ________________________________________Like several other people here I purchased a watch from timeandgems eBay store (July 14th). The price seemed suspiciously too good to be true, but the seller had almost perfect feedback 800 or so positive - established since 1997 - professional template/layout/photography - one negative in the previous year (at the time of my purchase). When I emailed him to ask why the watch was considerably cheaper than probably market value, he told me that they were clearing all of their stock out by the end of the month - essentially it sounded like they were divesting themselves of all their watches at fire sale prices. I was still suspicious but figured the purchase would be covered by eBay/PayPal anyway so I made the leap of faith and was emailed shortly thereafter to let me know the watch would be coming shortly via UPS and they would email me details shortly. After 5 days I emailed to ask why I had not been given tracking details, no response. I sent another email on the 6th day, and was advised that 'our eBay account was hacked' we cannot help you at this time. I immediately opened a PayPal dispute and contacted timeandgems on the phone number provided - I spoke to a guy with a strong Israeli accent who I assume is Michael, he advised me that their account was hacked and that eBay had been notified. I know from my own experience with eBay that in the event that this happens, the account is immediately NARU'd and a full refund is issued - no questions asked, end of story. Thus I know for a fact his claims are false. He is a con artist and a cheat and I will be lodging official complaints with eBay and contacting law enforcement agencies to follow this matter up. I encourage everybody else who has been stung by the scammer to notify not only eBay, but the authorities. Otherwise he can easily set up new eBay accounts under new names and defraud countless other people - if he's behind bars he will be in less of a position to do so (they may get an hour or two computer time per week depending on which correctional institution he ends up in). I did get refunded curiously enough about 30 minutes after I spoke to Michael and told him I would be going to the police. And for all you Rolex buffs - the watch in question was a stainless steel datejust roman silver dial - late 90's model I believe - $USD1200 :) http://www.rolexforums.com/archive/index.php/t-86624.html Watch2buy | JI am a dealer in Miami. On my very first purchase from WATCH EMPIRE, the watch (Cartier Roadster GMT) arrived not working. My watchmaker had to replace the parts on the watch ($160 dealer cost) and said the watch had been dropped various times and had never been serviced. The ad said that the watch was MINT and AS NEW!!! I called and Michael told me that he would credit the watch repair on my next purchase. I asked him to pay for the repair. He was very rude and nasty! After checking with some other dealers, I realized that WATCH EMPIRE has a HORRIBLE reputation with watch dealers! ********BUYER BEWARE!!!!!!! http://www.mouthshut.com/review/Buying-a-Watch-review-qplqpsourm Steve G. Mar 25th 2010: Communicated with Jason Smith for over a week by email about a particular two tone GMT watch that I saw on their auction. The auction expired without selling, so I arranged an appointment with Jason Smith at Time and Gems to see/buy the watch during my trip From Texas to Palm Springs on March 25th. I made and confirmed by email the March 25th noon appointment with Jason Smith, and called early this morning before they opened to let Jason know I was coming, as I was about to fight several hours of traffic during my drive from Palm Springs to Time and Gem's office in LA. I left a messeage for Jason Smith about 0730 or so to let him know I was still coming to my appointment. After 3 1/2 Hours of bumper to bumper traffic, I called Time and Gem about 11:00 and spoke to Jason Smith. I told him I was 30-45 mintues out, he then said he SOLD THE WATCH!!!!!!!!!!!!!!!!!!!!!!!!! Give me a break! He said, "sorry man." Where is the customer service??? My head almost exploded. If you have more sense than I do, stay away from Jason Smith and Time and Gem. He is a loser trying to make a sale, without regard to customer service! STAY AWAY!!!!! http://www.trustlink.org/Reviews/Time-and-Gems-20607**** SELLERS ! Good luck to you... They are AKA "thewatchempire", "the watch empire llc" also "swisswatchempire", "michael davidi", "austin peterson". I purchased from them, they sent wrong watch, I sent it back to them. Then they sent another watch- no way on my life the same as pictured like I was supposed to get [got e-mail from "sales manager" (Justin) watches on their websites are actually the one you will receive]. Then, they refused exchange during the clearly posted exchange period (at that time, their website clearly read 10-day exchange period). I filed a complaint with LA County BBB - all facts. The Watch Empire gave absolutely no proof I was wrong and ultimately refused to make a final response to the complaint upon my rebuttal with even more evidence of their fraudulant business practices. Also, funny thing, I kept the watch listing saved under "my eBay" after it was "relisted". (How come they re-listed it if they sold it to me?). Well, some poor soul with a listed eBay location of Malaysia also bought the watch in the listing. How can they sell the same watch to two different sellers? LOL. Beware of these crooks. Do buisness at your own risk. Well, I'm still stuck with a total p.o.s. watch and LA County BBB apparently is powerless and just says they note the response (or lack of) and it reflects on their "ratings". http://www.rolexforums.com/showthread.php?t=100282&highlight=time+gems Fastchopper"I went to their office to buy a watch for my girlfriend. This would have been the fourth rolex I I had purchased in my life. We walked out after 15 minutes of wasted time. The watch we went to see was locked in a safe that only had one key and that was with a guy who was asleep at home! They had no idea when he was going to be in and they didn't seem to care. Their advice was come back another time! Yes the watches are cheaper but their service sucks. " http://www.resellerratings.com/store/Time_and_Gems FAKE REVIEWS..FAKE WATCHES!!!Provided by YP.com Posted by kristinehostos on 04/15/2011 Well just like what a smart consumer do, if you are purchasing something online, you would research about the establishment first right? And so I did.. with all that I read, I felt confident and was re-assured that I was making the right choice. I collect ROLEX watches and this would've been my third! To my anticipation, waiting for the package to arrive, you can't imagine the look on my face with such disappointment and anger when I opened the box and I just purchased a "pre-owned" ROLEX which was FAKE!!!! I felt deceived..to my surprise as I explained this over the phone to the supervisor Mr. Lloyd Cavendish, he didn't even acknowledge that fact nor did he apologize for it! THIS ESTABLISHMENT IS A FRAUD and they should be ashamed of themselves selling fake rolex watches to people!!! http://www.yellowpages.com/los-angeles-ca/mip/time-and-gems-45739**** I went to their office to try and purchase my girlfriend a rolex. This would have been the fourth rolex I had purchased. The service here was a joke. No keys for the safe (as the guy was still asleep) and the salesman obviously didn't like his job. Was a nasty experience. I guess that's why rolex have proper sales outlets.http://www.qype.co.uk/place/807223-Time-and-Gems-Los-Angeles timeandgems.com / EBAY SCAM May 12, 2010 - 02:54 PM They tell you to send a wire and save money but do not click " BUY IT NOW" on Ebay , then send you a inferier watch to see if you notice ?..then when you send it back for a refund they take ( steal !! ) 20% and call it a restocking fee !! SCAM , SCAM , SCAM ~!!!..do not answer emails nor offer exchanges as there Web site states !!..took me for $600 !!!!..posted a dispute with the B.B.B & IC3.GOV !! this guy is BAD news , said a "GOOD" appraisal watch was the same as a "MINT" one , and used that excuse to scam me out of $600 !!! BEWARE BUYERS !!!, this guy is a peice of work !! $600 to put a watch back on the shelf ?...pleaseeeeeeeeeeee !!http://forums.watchnet.com/index.php?t=tree&goto=393865&rid=0 Steve G. "¢ 1 Review"¢ 0 Answers Mar 25th 2010: Communicated with Jason Smith for over a week by email about a particular two tone GMT watch that I saw on their auction. The auction expired without selling, so I arranged an appointment with Jason Smith at Time and Gems to see/buy the watch during my trip From Texas to Palm Springs on March 25th. I made and confirmed by email the March 25th noon appointment with Jason Smith, and called early this morning before they opened to let Jason know I was coming, as I was about to fight several hours of traffic during my drive from Palm Springs to Time and Gem's office in LA. I left a messeage for Jason Smith about 0730 or so to let him know I was still coming to my appointment. After 3 1/2 Hours of bumper to bumper traffic, I called Time and Gem about 11:00 and spoke to Jason Smith. I told him I was 30-45 mintues out, he then said he SOLD THE WATCH!!!!!!!!!!!!!!!!!!!!!!!!! Give me a break! He said, "sorry man." Where is the customer service??? My head almost exploded. If you have more sense than I do, stay away from Jason Smith and Time and Gem. He is a loser trying to make a sale, without regard to customer service! STAY AWAY!!!!! http://www.trustlink.org/Reviews/Time-and-Gems-20607**** Time and Gems strikes again!! Dishonest, fake, terrible service... As I mentioned in my first post, my refund check was on its way and I was worried because it might be less than what was owed to me, and guess what??? Over 1,200+ good ratings on ebay, they didn't let me down. Here's my return check. Original price $3,823.00 Minus 20% restocking fee should equal $3,058.4 NOT $2,958.00 I mentioned in my post prior that getting stiffed on my refund probably won't happen but if there was a company to do it, it's timeandgems. They sure did come through in true sleaze ball fashion. My first email to notify them was done on their website, so I don't have a copy of that. But all it entailed was that they cannot do math and that I want my money back. I copy and pasted my bank account wire transfer for the total amount as well. Here's what happened next. These are copies from my inbox. So my first email: just mentioned above...Then their response: "We had two shipping fees totaling $50 each, total of $100 in fees plus the 20% restocking fee,"Jason Smithwww.timeandgems.com213-622-**** "Your Online Leader in Swiss Watch Sales"NOW MY EMAIL:"Actually, I paid for the shipping on the first transaction for both ends, receiving and sending back to you. So that would mean you only paid for the second watch you sent me.""I am sure of it, Juan told me the shipping cost, and that was added to my bank wire transfer." "So if you could, I would really appreciate the $50 you didn't include."Time and Gems response:"Do you have a Paypal account, we can send there, it is much easier" These guys are truly unbelievable!!! It drives my insane to think that a company so shady, so dishonest can be at all successful. If you were on the fence about timeandgems, this should be the nail in the coffin!Do NOT SUPPORT THIS COMPANY! Stay away from www.timeandgems.com **** This just in, they refunded my money as I was writing this entry. Wow, now they seem to be right on top of things! Maybe they read my first post! Watch Empire LLC sent you $50.00 USD Hello j,Just thought you'd like to know Watch Empire LLC sent you $50.00 USD. Posted by j at 8:41 PM 0 comments Wednesday, June 16, 2010TIMEandGEMS.com BUYER BEWARE!! Read before you buy! My terrible expeirance with www.timeandgems.com Customer review/rating/service Around the first week in June I researched and looked into www.timeandgems.com Weary about buying a preowned Rolex, I tried to find as much information as possible and thought I'd just go for it. What a BIG MISTAKE! First let me start out by saying that they have a company policy of a 20% restocking fee. So I did my part and thought to have researched the company thoroughly. Obviously not enough. Let me just tell you my experience was one of the worst I have ever had, and actually it was more frustrating because there was nothing I could really do. The way their run their business is shady at best. Let me also say that they have a lot of publicity because they are the first to modify Rolex watches and turn them black with some military grade process. They are also sell on ebay and have a lot of transactions and what seems to be satisfied customers. So I decided to go ahead and make a purchase. I was buying a Rolex 2 tone date-just for my father. It was a surprise. Unfortunatley, my dad has not happy with the style of watch. This was entirely my fault and thankfully timeandgems offers a 10 day no hassle exchange policy. Great, lets change the watch! So I talked with Juan and he told me I must ship it back to a different shipping address, not the one that was listed on the package. I was also advised to insure it for up to the watch amount, still sounds like nothing is wrong. Then UPS charged about $70 for insurance and shipping. Now the problem with this situation is that the package had a return shipping label, not the address Juan told me to send it to. So I had to pay out of pocket. More on this later. I had to call them several times to check and make sure my watch reached them. So they switched out my watch. Timeandgems swapped it out for a submariner with no date, received it in a day or so. Let me also state, that trying to get a hold of theses people is impossible. For the life of me I can't understand how such a fine establishment with platinum power rankings on ebay can't answer the phone. But that's not the only issue. If they do pick up, to talk to the person you need to talk to, forget it! They put you on hold for no lie here, a minimum of 7 mins. OR the person you need to talk to is so busy, or their favorite, 'he just stepped out'. I know this is a lie because I talked to Juan and he said Jason (manager) JUST stepped out. Then I called back and talked to Ernesto. Ernesto was by the way the most helpful and genuine person I talked to over there. He seemed to care and helped me out. Anyways, he told me that Jason was there, but busy. Nothing major but lie none the less. I received the submariner and to our big disappointment, the bezel or dial on the watch was loose! And when I say loose, I mean it was turning with no clicks, tension, and even worse, the bezel is supposed to only turn counter clockwise but this one you could turn both ways with ease. At this point, it felt like a real cheap knock off. Also, the submariner was a few hundred dollars cheaper than the original watch, so I should have been issued a refund. So for even that, I had to call and ask them to send me a check! Is that necessary? Were they hoping I would forget or didn't realize that price difference? Now I realize that this is what they claim to be a CERTIFIED USED watch. But something that major should have been CHECKED! Or at the very least disclosed!!! According to Juan, it was a minor issue. Really? After this major flaw in the watch, and my experience with them up until now, I just wanted my money back. So I knew the 20% 'restocking' fee probably would kick in. It's worth to note, that both the watches were sent back to timeandgems the same day it was received, actually, within hours of arrival. This time I was not going to pay for shipping when the watch was defective. So I demanded a shipping label and they gave me one after waiting again on hold for an eternity. Would have been nice if they provided one the first time. I wrote them an email asking for some leniency on the 20%. No response. So I wanted to talk to the manager, because no one in sales, especially Juan, can't issue refunds. It took me 2 DAYS to get Jason on the phone. Let me tell you how terrible this was. I waited 2 different times to talk to Jason, the man who is so busy he can't take a customers phone call, or who is so busy that he is always stepping out of the office. And please, he is to busy to pick up that heavy telephone and call someone back. After waiting almost 10 mins, again not an exaggeration I had Jason on the phone. Here's the conversation. Jason: Hello Me: Finally I got you on the phone, did you get my email regarding my refund? Jason: (abrupt interruption) Listen, I don't have time for this, if you want a refund there is a 20% restocking fee. Do you want a refund or not? Me: There's nothing you can do? The watches were worn once to try on nothing else and plus the second watch was defective. You can't work something out? Jason: No. Ill send you your refund minus 20% I felt like I was talking to some thug and I had done something terribly wrong. I am a paying customer and 'I don't have time for this'? Come on man... So to say the least, I am still waiting for my check in the mail. AGAIN, I had to call them to remind them to send it to me. I'll have to double check and make sure they took the 20% off my order, and nothing more. They probably won't, but if there was a company to pull something like that, it would be timeandgems. Never wait for them to call you back either. When they take down your number, they're probably writing it down with an air pen. With the exception of Ernesto, again who was helpful. Most important, now this is just my honest opinion and I am going against a lot of 'satisfied' customers. My family has been in the jewelry business and has been for over 20 years. I have seen many watches and Rolexes in my time. I have also seen my fair share of fake Rolex watches. From the very cheap knock offs to the very best imitations. Both the watches I received from timeandgems seemed suspect. I know they advertise that they are appraised and all that. I am saying just from my feel, they seemed real suspect, right up there with the really well made imitations. Minus all the obvious indicators of a fake, the best indicator is the actual band of the watch. It's hard to explain the feel of a well made fake and a real one. Almost like a solid feel, vs a loose stretched out feel. If you have seen and worked on many watches, then you know what I mean. Are they getting away with selling very well made knock offs? Also, Rolex explicitly states that they NEVER sell online and only authentic Rolex watches come from a certified dealer IN a physical store, face to face, and that goes for used too! There are so many well made fakes out there, I think that is why Rolex is so stern about sticking to their certified dealers. Just something to think about. It's safe to say that I am angry with my whole experience and my review might have been venting. But I think my story is a CLEAR reflection of what kind of company you are dealing with. Only if you could have heard our phone conversations, no one would want to buy form them and I'm certain about that. If they are indeed Real Rolex watches, then good luck and I hope you hit no bumps along the way in your purchase. If you read this and are looking to buy a used Rolex, my suggestion is DON'T. Unless it is from a certified Rolex dealer with a physical location. There is a reason timeandgems only sell used. No need to be certified if you sell used. Put it this way, my ordeal was so bad, I want to everyone who is thinking about doing business with timeandgems to know how terrible they are. If I would have read something like this, I hope that I would have not purchased through them. Now I'm out $800. Price: Cheap and low, but I think that reflects the quality of used watch you are buying Customer service: Non existent. and if there is a sliver of service, it's god awful. I hope you find this review useful. BUYER BEWARE! If you want to see what I mean about high quality replicas, check out youtube and search "fake rolex" or "rolex replica" Remember many people pay hundreds and up to even a couple thousand for top notch replicas. Take care and good luck! http://timeandgem.blogspot.com/ TIME & GEMS, TIME AND GEMS, TIMEANDGEMS.COM, WATCH EMPIRE, LLC, AKA MICHAEL DAVIDI ARE AN INTERNET EBAY ROLEX FRAUD & SCAM AND MUST BE STOPPED. The websites are run by notorious scam artist Michael Davidi. Do a search for his name or the above domains on google. Or check out last feedback on timeandgems on ebay. We are a group of 8 who has been defrauded of more than USD 23000. If you have any questions, or if you have been defrauded by this guy, please feel free to contact me. Read the various reviews below and get to know who these people are: FAKE REVIEWS..FAKE WATCHES!!! Well just like what a smart consumer do, if you are purchasing something online, you would research about the establishment first right? And so I did.. with all that I read, I felt confident and was re-assured that I was making the right choice. I collect ROLEX watches and this would've been my third! To my anticipation, waiting for the package to arrive, you can't imagine the look on my face with such disappointment and anger when I opened the box and I just purchased a "pre-owned" ROLEX which was FAKE!!!! I felt deceived..to my surprise as I explained this over the phone to the supervisor Mr. Lloyd Cavendish, he didn't even acknowledge that fact nor did he apologize for it! THIS ESTABLISHMENT IS A FRAUD and they should be ashamed of themselves selling fake rolex watches to people!!! http://www.yellowpages.com/los-angeles-ca/mip/time-and-gems-45739**** timeandgems.com / EBAY SCAM They tell you to send a wire and save money but do not click " BUY IT NOW" on Ebay , then send you a inferier watch to see if you notice ?..then when you send it back for a refund they take ( steal !! ) 20% and call it a restocking fee !! SCAM , SCAM , SCAM ~!!!..do not answer emails nor offer exchanges as there Web site states !!..took me for $600 !!!!..posted a dispute with the B.B.B & IC3.GOV !! this guy is BAD news , said a "GOOD" appraisal watch was the same as a "MINT" one , and used that excuse to scam me out of $600 !!! BEWARE BUYERS !!!, this guy is a peice of work !! $600 to put a watch back on the shelf ?...pleaseeeeeeeeeeee !! http://forums.watchnet.com/index.php?t=tree&goto=393865&rid=0 Michael Davidi - The Watch Empire - Timeandgems Watch2buy | I am a dealer in Miami. On my very first purchase from WATCH EMPIRE, the watch (Cartier Roadster GMT) arrived not working. My watchmaker had to replace the parts on the watch ($160 dealer cost) and said the watch had been dropped various times and had never been serviced. The ad said that the watch was MINT and AS NEW!!! I called and Michael told me that he would credit the watch repair on my next purchase. I asked him to pay for the repair. He was very rude and nasty! After checking with some other dealers, I realized that WATCH EMPIRE has a HORRIBLE reputation with watch dealers! ********BUYER BEWARE!!!!!!! http://www.mouthshut.com/review/Buying-a-Watch-review-qplqpsourm________________________________________Like several other people here I purchased a watch from timeandgems eBay store (July 14th). The price seemed suspiciously too good to be true, but the seller had almost perfect feedback 800 or so positive - established since 1997 - professional template/layout/photography - one negative in the previous year (at the time of my purchase). When I emailed him to ask why the watch was considerably cheaper than probably market value, he told me that they were clearing all of their stock out by the end of the month - essentially it sounded like they were divesting themselves of all their watches at fire sale prices. I was still suspicious but figured the purchase would be covered by eBay/PayPal anyway so I made the leap of faith and was emailed shortly thereafter to let me know the watch would be coming shortly via UPS and they would email me details shortly. After 5 days I emailed to ask why I had not been given tracking details, no response. I sent another email on the 6th day, and was advised that 'our eBay account was hacked' we cannot help you at this time. I immediately opened a PayPal dispute and contacted timeandgems on the phone number provided - I spoke to a guy with a strong Israeli accent who I assume is Michael, he advised me that their account was hacked and that eBay had been notified. I know from my own experience with eBay that in the event that this happens, the account is immediately NARU'd and a full refund is issued - no questions asked, end of story. Thus I know for a fact his claims are false. He is a con artist and a cheat and I will be lodging official complaints with eBay and contacting law enforcement agencies to follow this matter up. I encourage everybody else who has been stung by the scammer to notify not only eBay, but the authorities. Otherwise he can easily set up new eBay accounts under new names and defraud countless other people - if he's behind bars he will be in less of a position to do so (they may get an hour or two computer time per week depending on which correctional institution he ends up in). I did get refunded curiously enough about 30 minutes after I spoke to Michael and told him I would be going to the police. And for all you Rolex buffs - the watch in question was a stainless steel datejust roman silver dial - late 90's model I believe - $USD1200 :) http://www.rolexforums.com/archive/index.php/t-86624.html Steve G. Mar 25th 2010: Communicated with Jason Smith for over a week by email about a particular two tone GMT watch that I saw on their auction. The auction expired without selling, so I arranged an appointment with Jason Smith at Time and Gems to see/buy the watch during my trip From Texas to Palm Springs on March 25th. I made and confirmed by email the March 25th noon appointment with Jason Smith, and called early this morning before they opened to let Jason know I was coming, as I was about to fight several hours of traffic during my drive from Palm Springs to Time and Gem's office in LA. I left a messeage for Jason Smith about 0730 or so to let him know I was still coming to my appointment. After 3 1/2 Hours of bumper to bumper traffic, I called Time and Gem about 11:00 and spoke to Jason Smith. I told him I was 30-45 mintues out, he then said he SOLD THE WATCH!!!!!!!!!!!!!!!!!!!!!!!!! Give me a break! He said, "sorry man." Where is the customer service??? My head almost exploded. If you have more sense than I do, stay away from Jason Smith and Time and Gem. He is a loser trying to make a sale, without regard to customer service! STAY AWAY!!!!! http://www.trustlink.org/Reviews/Time-and-Gems-20607**** LAME SELLERS ! Good luck to you... They are AKA "thewatchempire", "the watch empire llc" also "swisswatchempire", "michael davidi", "austin peterson". I purchased from them, they sent wrong watch, I sent it back to them. Then they sent another watch- no way on my life the same as pictured like I was supposed to get [got e-mail from "sales manager" (Justin) watches on their websites are actually the one you will receive]. Then, they refused exchange during the clearly posted exchange period (at that time, their website clearly read 10-day exchange period). I filed a complaint with LA County BBB - all facts. The Watch Empire gave absolutely no proof I was wrong and ultimately refused to make a final response to the complaint upon my rebuttal with even more evidence of their fraudulant business practices. Also, funny thing, I kept the watch listing saved under "my eBay" after it was "relisted". (How come they re-listed it if they sold it to me?). Well, some poor soul with a listed eBay location of Malaysia also bought the watch in the listing. How can they sell the same watch to two different sellers? LOL. Beware of these crooks. Do buisness at your own risk. Well, I'm still stuck with a total p.o.s. watch and LA County BBB apparently is powerless and just says they note the response (or lack of) and it reflects on their "ratings". http://www.rolexforums.com/showthread.php?t=100282&highlight=time+gems TIMEandGEMS.com BUYER BEWARE!! Read before you buy! My terrible expeirance with www.timeandgems.com Customer review/rating/service Around the first week in June I researched and looked into www.timeandgems.com Weary about buying a preowned Rolex, I tried to find as much information as possible and thought I'd just go for it. What a BIG MISTAKE! First let me start out by saying that they have a company policy of a 20% restocking fee. So I did my part and thought to have researched the company thoroughly. Obviously not enough. Let me just tell you my experience was one of the worst I have ever had, and actually it was more frustrating because there was nothing I could really do. The way their run their business is shady at best. Let me also say that they have a lot of publicity because they are the first to modify Rolex watches and turn them black with some military grade process. They are also sell on ebay and have a lot of transactions and what seems to be satisfied customers. So I decided to go ahead and make a purchase. I was buying a Rolex 2 tone date-just for my father. It was a surprise. Unfortunatley, my dad has not happy with the style of watch. This was entirely my fault and thankfully timeandgems offers a 10 day no hassle exchange policy. Great, lets change the watch! So I talked with Juan and he told me I must ship it back to a different shipping address, not the one that was listed on the package. I was also advised to insure it for up to the watch amount, still sounds like nothing is wrong. Then UPS charged about $70 for insurance and shipping. Now the problem with this situation is that the package had a return shipping label, not the address Juan told me to send it to. So I had to pay out of pocket. More on this later. I had to call them several times to check and make sure my watch reached them. So they switched out my watch. Timeandgems swapped it out for a submariner with no date, received it in a day or so. Let me also state, that trying to get a hold of theses people is impossible. For the life of me I can't understand how such a fine establishment with platinum power rankings on ebay can't answer the phone. But that's not the only issue. If they do pick up, to talk to the person you need to talk to, forget it! They put you on hold for no lie here, a minimum of 7 mins. OR the person you need to talk to is so busy, or their favorite, 'he just stepped out'. I know this is a lie because I talked to Juan and he said Jason (manager) JUST stepped out. Then I called back and talked to Ernesto. Ernesto was by the way the most helpful and genuine person I talked to over there. He seemed to care and helped me out. Anyways, he told me that Jason was there, but busy. Nothing major but lie none the less. I received the submariner and to our big disappointment, the bezel or dial on the watch was loose! And when I say loose, I mean it was turning with no clicks, tension, and even worse, the bezel is supposed to only turn counter clockwise but this one you could turn both ways with ease. At this point, it felt like a real cheap knock off. Also, the submariner was a few hundred dollars cheaper than the original watch, so I should have been issued a refund. So for even that, I had to call and ask them to send me a check! Is that necessary? Were they hoping I would forget or didn't realize that price difference? Now I realize that this is what they claim to be a CERTIFIED USED watch. But something that major should have been CHECKED! Or at the very least disclosed!!! According to Juan, it was a minor issue. Really? After this major flaw in the watch, and my experience with them up until now, I just wanted my money back. So I knew the 20% 'restocking' fee probably would kick in. It's worth to note, that both the watches were sent back to timeandgems the same day it was received, actually, within hours of arrival. This time I was not going to pay for shipping when the watch was defective. So I demanded a shipping label and they gave me one after waiting again on hold for an eternity. Would have been nice if they provided one the first time. I wrote them an email asking for some leniency on the 20%. No response. So I wanted to talk to the manager, because no one in sales, especially Juan, can't issue refunds. It took me 2 DAYS to get Jason on the phone. Let me tell you how terrible this was. I waited 2 different times to talk to Jason, the man who is so busy he can't take a customers phone call, or who is so busy that he is always stepping out of the office. And please, he is to busy to pick up that heavy telephone and call someone back. After waiting almost 10 mins, again not an exaggeration I had Jason on the phone. Here's the conversation. Jason: Hello Me: Finally I got you on the phone, did you get my email regarding my refund? Jason: (abrupt interruption) Listen, I don't have time for this, if you want a refund there is a 20% restocking fee. Do you want a refund or not? Me: There's nothing you can do? The watches were worn once to try on nothing else and plus the second watch was defective. You can't work something out? Jason: No. Ill send you your refund minus 20% I felt like I was talking to some thug and I had done something terribly wrong. I am a paying customer and 'I don't have time for this'? Come on man... So to say the least, I am still waiting for my check in the mail. AGAIN, I had to call them to remind them to send it to me. I'll have to double check and make sure they took the 20% off my order, and nothing more. They probably won't, but if there was a company to pull something like that, it would be timeandgems. Never wait for them to call you back either. When they take down your number, they're probably writing it down with an air pen. With the exception of Ernesto, again who was helpful. Most important, now this is just my honest opinion and I am going against a lot of 'satisfied' customers. My family has been in the jewelry business and has been for over 20 years. I have seen many watches and Rolexes in my time. I have also seen my fair share of fake Rolex watches. From the very cheap knock offs to the very best imitations. Both the watches I received from timeandgems seemed suspect. I know they advertise that they are appraised and all that. I am saying just from my feel, they seemed real suspect, right up there with the really well made imitations. Minus all the obvious indicators of a fake, the best indicator is the actual band of the watch. It's hard to explain the feel of a well made fake and a real one. Almost like a solid feel, vs a loose stretched out feel. If you have seen and worked on many watches, then you know what I mean. Are they getting away with selling very well made knock offs? Also, Rolex explicitly states that they NEVER sell online and only authentic Rolex watches come from a certified dealer IN a physical store, face to face, and that goes for used too! There are so many well made fakes out there, I think that is why Rolex is so stern about sticking to their certified dealers. Just something to think about. It's safe to say that I am angry with my whole experience and my review might have been venting. But I think my story is a CLEAR reflection of what kind of company you are dealing with. Only if you could have heard our phone conversations, no one would want to buy form them and I'm certain about that. If they are indeed Real Rolex watches, then good luck and I hope you hit no bumps along the way in your purchase. If you read this and are looking to buy a used Rolex, my suggestion is DON'T. Unless it is from a certified Rolex dealer with a physical location. There is a reason timeandgems only sell used. No need to be certified if you sell used. Put it this way, my ordeal was so bad, I want to everyone who is thinking about doing business with timeandgems to know how terrible they are. If I would have read something like this, I hope that I would have not purchased through them. Now I'm out $800. Price: Cheap and low, but I think that reflects the quality of used watch you are buying Customer service: Non existent. and if there is a sliver of service, it's god awful. I hope you find this review useful. BUYER BEWARE! If you want to see what I mean about high quality replicas, check out youtube and search "fake rolex" or "rolex replica" Remember many people pay hundreds and up to even a couple thousand for top notch replicas. Take care and good luck! http://timeandgem.blogspot.com/

Send my watch back or at least contact me with some information on my watch

They have the absolute worst customer service ever

Time and Gems sold me an old Rolex movement from a watch with every other watch part switched for counterfeit ("custom") parts, including the face, hands, band, and bezel. By the time they had finished putting together the Frankenstein watch they sold me, the watch was no longer a recognizable Rolex watch. Anything that was gold was replaced with thinly gold plated counterfeit parts. The parts, especially those that are supposed to be gold do not match one another in color or construction. I am more angry with myself for not doing research on this company. They have an F grade with the Better Business Bureau. Any quick search of their company name will turn up countless complaints and bad reviews, many of which sound very similar to mine. I now have a worthless watch, with a meaningless store warranty, and an appraisal which does not accurately describe the item or its worth. The landlord for the address where Time and Gems claims to operate informed me that their lease expired 2 years ago. The appraisal company also seems to have no legitimate physical existence. Once I received the counterfeit Rolex watch and contacted Time and Gems to get a refund (their time pieces are supposedly covered under a "risk-free 3-day return and exchange policy" with "100% satisfaction guaranteed") they evaded my calls and emails. They pushed me well out of my 3-day return period before anybody would even return my correspondence. Once I was able to get a hold of one of these people, they vehemently refused any form of a refund and claimed I was suffering from "buyers remorse." They became very difficult to reach and were not helpful when I was able to speak with someone. They made no effort to resolve my complaints. My only options now are to shame them online, take the to small claims court, and file a complaint with the BBB.

These are some of the correspondence to date with Time and Gems, they even have the balls to question ROLEX USA, What a joke, Someone has to stop Mr. Michael Davidi and team of scammers. Was the repairs conducted as promised? the watch will be shipped to Rolex USA for authentication at which point it will be consfiscated, and I will be left no choice but to pursue this through the legal process, How soon can I xpect to recieve this watch back? Please update. Who is Mike, another scam artist? 6/27/12 Reply â–¼ Mike D To 'STEVE BAGGAN' Lets Send him back his watch 6/27/12 Reply â–¼ David Reed To 'STEVE BAGGAN' Steven, The simple truth of the matter is we post the custom parts on our website. You received a watch then customized further to your liking. Our policy is that we cannot take the item back. I will instruct the shipping department to ship your item back as is so that you do not feel we are simply trying to keep your watch. Please do not refuse delivery as this may result in a lost package for which we will not be responsible. David Reed Time and Gems 213-622-**** 6/27/12 Reply â–¼ STEVE BAGGAN To inquiries@***.com this is for your info. 6/27/12 Reply â–¼ STEVE BAGGAN To david@***.com, george@***.com, enquiries@***.com Owners/ David Reed/ George, I TAKE THIS LACK OF RESPONSE AS YOU DO NOT WANT TO SETTLE THIS, SO I HAVE NO CHOICE BUT TO PROCEED WITH MY OPTIONS; In your on line document entitled WHY BUY FROM US, there is an Guaranteed Authenticity for Life which states" however in the event you find otherwise, we will gladly refund or exchange your timepiece for another" I will use all/any means at my disposal to recover my money. I am going to file a complaint with the BBB, and also file a claim in Suffolk County Small Courts, and file/press charges with the FBI as soon as ROLEX sends me the documentation. The offer of a refund of $1900 has been changed to now to a full refund. GOOD LUCK, You still have my money and the watch in your possession. Thanks, Steve Baggan. 6/19/12 Reply â–¼ STEVE BAGGAN To inquiries@***.com, david@***.com, george@***.com RESEND 6/19/12 Reply â–¼ STEVE BAGGAN To david@***.com, george@***.com, enquiries@***.com Hotmail Active View 1 attachment (0.8 KB) Download View slide show (1) Download as zip To whom it may concern, The offer of $1000.00 as a refund is totally unacceptable. I spoke to Mr. David Reed on Thursday 14, June, 2012 and he extended this offer of $1000.00. I called Rolex USA and the replacement back for this watch costs $135.00. I am responding to this offer now because I researched the options available to me. These options can prove costly to your company( Disruptions, BBB, Lost of Sales, Federal Investigation for Counterfeiting, Small Claims Court in Suffolk County) i.e. I spoke to the Clerk of Court in Suffolk County New York and was advised of options, I also spoke to Rolex USA Legal Division and again advised of options. The least I would accept at this point is $1900.00, as prior to to doing the wire transfer your salesman(George) indicated to me the only part not of Rolex manufacture was the band, David has a copy of Rolex's evaluation of the watch. To date, I have spent $2551.31 on this watch. I honestly hope this matter can be settled amicably, as I really don't want to exercise my options as I can't wait a year or more to recover my money. Mr. David Reed has copies of all correpondence relating to this purchase. I need a response within 5 business days of this e-mail, so I can determine my next move, again, I want to emphasize all I will possibility lose is $2551.31, it is my belief you and/or your company have a lot more at stake, so I trust you will a prudent business decision. Thanks, Steve S. Baggan. -------------------------------------------------------------------------------- From: david@***.com To: baggan2@***.com Subject: RE: Time and Gems: Your Return Instructions Date: Fri, 1 Jun 2012 16:12:16 -0700 Steve, I already instructed you on what I can offer. This offer has not changed regardless of any other issues which may have been experienced during return shipping. To be quite honest, this is a small petty issue which while slightly inconvenient did not hinder your ability to ship back the timepiece. Just so you know, this Rolex estimate is absolutely absurd. For $2550, you can buy a watch like this with no aftermarket parts on the preowned market. It is evident that Rolex was simply trying to drive up a bill on you or perhaps your son asked them to create a bloated invoice in order to discredit our service. I will call you Tuesday, but your 3 strikes rule is not going to sway our decision. Simply put, it is your own arbitrary rule and realistically, you did indeed receive what was listed on our website. We are already going out of our way to accommodate an exchange. David Reed Time and Gems 213-622-**** From: STEVE BAGGAN [mailto:baggan2@***.com] Sent: Friday, June 01, 2012 4:04 PM To: salesteam@***.com; george@***.com; david@***.com Subject: RE: Time and Gems: Your Return Instructions David, I shipped the watch back to you unfornunately my son was with me, and the issue of the Shipping Account # came up as cash payment only, I called your company and was given another shipping number which worked. My son has lost all trust in this transaction with your company, as this has now become the third occassion(3 strikes): 1. The watch was not shipped as promised to me initially, in terms of time see cut and paste of e-mail to George: From: george@***.com [mailto:george@***.com] Sent: Thursday, May 03, 2012 1:10 PM To: Steve Baggan Subject: RE: Reorder # 10000**** Mr. Baggan I apologize for the delay, I am aware of our policy. Yesterday I checked with the watch maker to check on the status of your order… and they were servicing the watch. to be honest with you there has been a general delay on all of our orders. Again I apologize for the delay and I will have it shipped today. George Jimenez Customer Service Rep george@***.com TimeandGems.com 1-88*-765-**** From: Steve Baggan [mailto:sbaggan@***.com] Sent: Thursday, May 03, 2012 9:55 AM To: inquiries@***.com Subject: Reorder # 10000**** George, When will this order be shipped, it is almost 1 week since wire cleared? I would appreciate it if you be honest with me, and try to pacify, as per your service/shipping advertisement if an order is placed by 9:00 a.m. today it would be received by Monday. So what the *** is holding up my order? Steve. 2. The only change I was told about was the after market band. 3. Spent an additional $163.31 to authenticate to learn of other issues 4. Another of $161.31 will be spent on ensuring the repairs/modifications as discussed with you was carried out. So as you can understand, based on my experiences and current happening you can understand how the issue of trust now stands, please cotact me at 631-645-**** on Tuesday 05th,June, 2012, To discuss settling this issue/correcting this fiasco. I will be unavailable until then. Again, i honestly hope this can be settled quickly and amicability so we can both put this experience behind us. Thanks, Steve B. David, The watch is being shipped back to you to conduct the repairs as discussed, I spoke to my son and he is asking if you are going to extend the 3 day authentication period as he is insisting to take it back to ROLEX(First Evaluation from them is in box to your attention) as he not very happy at this point. Please contact me and let me know if a 3 day authentication period will be extended, The following is a list of work as evaluated by ROLEX that needs to be done(Estimate and Repairs in the package): Factory Movt Service- pres & crystal- $600.00 Labor- $150.00 Refinish Case - $0.00 1 Bezel- 18k w/g, fltd- $1200.00 1 Bracelet- 625**- **mm S/St Jubilee(555B) - $1150.00 (This I was aware of as George told me this is the only item that was aftermarket). 1 Dial Silver, w/g markers L - $510.00 1 Pair of Hands -$60.00 1 Second Hand - $30.00 1 Winding Crown -$0.00 (To replace worn crown) TOTAL Cost - Bracelet = $2550.00 This seems like a lot of money for your company to put into a watch that I paid $2375.00 so I am thinking of the the option of a full refund of price paid, I will take the loss of the ROLEX evaluation ($163.31 Bill also enclosed in package) From a business standpoint I believe it will be more profitable to you and your company to issue a full refund. As when you conduct the repairs as outlined above, the watch will be taken back to ROLEX for authentication. Looking forward to hearing from you with a decision on repair vs refund. Thanks, Steve Baggan 631-645-****. 6/01/12 Reply â–¼ David Reed To 'STEVE BAGGAN' Steve, I already instructed you on what I can offer. This offer has not changed regardless of any other issues which may have been experienced during return shipping. To be quite honest, this is a small petty issue which while slightly inconvenient did not hinder your ability to ship back the timepiece. Just so you know, this Rolex estimate is absolutely absurd. For $2550, you can buy a watch like this with no aftermarket parts on the preowned market. It is evident that Rolex was simply trying to drive up a bill on you or perhaps your son asked them to create a bloated invoice in order to discredit our service. I will call you Tuesday, but your 3 strikes rule is not going to sway our decision. Simply put, it is your own arbitrary rule and realistically, you did indeed receive what was listed on our website. We are already going out of our way to accommodate an exchange. David Reed Time and Gems 213-622-**** 6/01/12 Reply â–¼ STEVE BAGGAN To salesteam@***.com, george@***.com, david@***.com David, I shipped the watch back to you unfornunately my son was with me, and the issue of the Shipping Account # came up as cash payment only, I called your company and was given another shipping number which worked. My son has lost all trust in this transaction with your company, as this has now become the third occassion(3 strikes): 1. The watch was not shipped as promised to me initially, in terms of time see cut and paste of e-mail to George: From: george@***.com [mailto:george@***.com] Sent: Thursday, May 03, 2012 1:10 PM To: Steve Baggan Subject: RE: Reorder # 10000**** Mr. Baggan I apologize for the delay, I am aware of our policy. Yesterday I checked with the watch maker to check on the status of your order… and they were servicing the watch. to be honest with you there has been a general delay on all of our orders. Again I apologize for the delay and I will have it shipped today. George Jimenez Customer Service Rep george@***.com TimeandGems.com 1-88*-765-**** From: Steve Baggan [mailto:sbaggan@***.com] Sent: Thursday, May 03, 2012 9:55 AM To: inquiries@***.com Subject: Reorder # 10000**** George, When will this order be shipped, it is almost 1 week since wire cleared? I would appreciate it if you be honest with me, and try to pacify, as per your service/shipping advertisement if an order is placed by 9:00 a.m. today it would be received by Monday. So what the *** is holding up my order? Steve. 2. The only change I was told about was the after market band. 3. Spent an additional $163.31 to authenticate to learn of other issues 4. Another of $161.31 will be spent on ensuring the repairs/modifications as discussed with you was carried out. So as you can understand, based on my experiences and current happening you can understand how the issue of trust now stands, please cotact me at 631-645-**** on Tuesday 05th,June, 2012, To discuss settling this issue/correcting this fiasco. I will be unavailable until then. Again, i honestly hope this can be settled quickly and amicability so we can both put this experience behind us. Thanks, Steve B. David, The watch is being shipped back to you to conduct the repairs as discussed, Ispoke to my son and he is asking if you are going to extend the 3 day authentication period as he is insisting to take it back to ROLEX(First Evaluation from them is in box to your attention) as he not very happy at this point. Please contact me and let me know if a 3 day authentication period will be extended, The following is a list of work as evaluated by ROLEX that needs to be done(Estimate and Repairs in the package): Factory Movt Service- pres & crystal- $600.00 Labor- $150.00 Refinish Case - $0.00 1 Bezel- 18k w/g, fltd- $1200.00 1 Bracelet- 625**- **mm S/St Jubilee(555B) - $1150.00 (This I was aware of as George told me this is the only item that was aftermarket). 1 Dial Silver, w/g markers L - $510.00 1 Pair of Hands -$60.00 1 Second Hand - $30.00 1 Winding Crown -$0.00 (To replace worn crown) TOTAL Cost - Bracelet = $2550.00 This seems like a lot of money for your company to put into a watch that I paid $2375.00 so I am thinking of the the option of a full refund of price paid, I will take the loss of the ROLEX evaluation ($163.31 Bill also enclosed in package) From a business standpoint I believe it will be more profitable to you and your company to issue a full refund. As when you conduct the repairs as outlined above, the watch will be taken back to ROLEX for authentication. Looking forward to hearing from you with a decision on repair vs refund. Thanks, Steve Baggan 631-645-****. 5/24/12 Reply â–¼ Time and Gems Add to contacts To Steve Baggan, salesteam@***.com Hello Steve Baggan, Please read the instructions below in their entirety in order to ensure the safe return of your merchandise. Please package the merchandise securely, in the box in which it arrived, bubble wrapped, and placed snuggly in a large FedEx box. For repairs: Please do not ship back any of the documentation, polishing clothes, additional boxes, or anything else other than the item being sent back for servicing. To prevent theft, DO NOT write "Rolex" or "watch" or "jewelry" on the box or indicate in any way that it is a watch or jewelry. Please ship your watch or jewelry back to us via FedEx and charge the shipping fee to our account number below: FedEx account # 32107**** Please insure the package for the purchase price of the merchandise and check "bill to recipient." Place it in a white FedEx box. This is required for insurance purposes. We have a special DVX account with FedEx that allows for full insurance. FOR INTERNATIONAL CUSTOMERS: If you are shipping a watch, please declare it as a "used watch, being returned for repairs," as this is the quickest and easiest way to get it through customs. Please INCLUDE in the box a detailed description of the problem with the merchandise. Ship to this address: # 10000**** Attn: W.E. LLC 607 S. Hill Street #508 Los Angeles, CA 90014 213-622-**** For further assistance please call us at 1-21*-622-**** or e-mail us at salesteam@***.com. Our office hours are Monday through Friday 7AM to 7PM, and Saturday and Sunday 9AM to 5PM. Time and Gems timeandgems.com T: 866-230-**** or L: 213-622-**** Thank you, Time and Gems

It has been a year since TIME AND GEMS had my money and are still in poses ion of my "rolex" watch!!!! Yes you read it well ...I have no money and no watch!!! Be aware! Do not purchase anything from this company! If you are interested in what had happened to me email me at cristina.donovan@***.com and i will be very happy to answer your questions. Mr Reed is a very "nice" person, "answers" his emails and "calls" you back always!!!! He is always full of "alternatives" and suggestions". He also "suggests" best "original" products for extra $$$$.

they are adding non-Rolex parts to old Rolex watches and selling them. They add a counterfeit bracelet, they claim to have refurbished the movement. Rolex will tell you these watches are fake if you bring them in for band resizing, service, etc... "" THE ADDITION OF NON-GENUINE PARTS TO ANY ROLEX WATCH RENDERS IT A COUNTERFEIT AS DEFINED BY FEDERAL LAW." I have read many complaints involving people who received plated gold bands, movements with non Rolex parts, the company not honoring their refund policy..... Please; Be careful. If it sounds too good to be true it probably is.

Purchased a watch for Valentine's day. I received it and i'm very pleased. The people are very nice and work with you with price, but they only budge on what's realistic. I've been talking to the sales team for months and sending them offers but i wasn't able to find what I was looking for at a lower price so ended up purchasing it anyway. a little later my wife found out and she was very skeptical, she made me ask them all kinds of question before buying. I even got a decent amount of discount since i waited until valentine sale.so far haven't experience any issues.

TIME & GEMS, TIME AND GEMS, TIMEANDGEMS.COM, WATCH EMPIRE, LLC, AKA MICHAEL DAVIDI ARE AN INTERNET EBAY ROLEX FRAUD & SCAM AND MUST BE STOPPED. The websites are run by notorious scam artist Michael Davidi. Do a search for his name or the above domains on google. Or check out last feedback on timeandgems on ebay. We are a group of 8 who has been defrauded of more than USD 23000 by Michael Davidi and Time and Gems. If you have any questions, or if you have been defrauded by this guy, please feel free to contact me. Read the various reviews below and get to know who these people are: FAKE REVIEWS..FAKE WATCHES!!! Well just like what a smart consumer do, if you are purchasing something online, you would research about the establishment first right? And so I did.. with all that I read, I felt confident and was re-assured that I was making the right choice. I collect ROLEX watches and this would've been my third! To my anticipation, waiting for the package to arrive, you can't imagine the look on my face with such disappointment and anger when I opened the box and I just purchased a "pre-owned" ROLEX which was FAKE!!!! I felt deceived..to my surprise as I explained this over the phone to the supervisor Mr. Lloyd Cavendish, he didn't even acknowledge that fact nor did he apologize for it! THIS ESTABLISHMENT IS A FRAUD and they should be ashamed of themselves selling fake rolex watches to people!!! http://www.yellowpages.com/los-angeles-ca/mip/time-and-gems-45739**** timeandgems.com / EBAY SCAM They tell you to send a wire and save money but do not click " BUY IT NOW" on Ebay , then send you a inferier watch to see if you notice ?..then when you send it back for a refund they take ( steal !! ) 20% and call it a restocking fee !! SCAM , SCAM , SCAM ~!!!..do not answer emails nor offer exchanges as there Web site states !!..took me for $600 !!!!..posted a dispute with the B.B.B & IC3.GOV !! this guy is BAD news , said a "GOOD" appraisal watch was the same as a "MINT" one , and used that excuse to scam me out of $600 !!! BEWARE BUYERS !!!, this guy is a peice of work !! $600 to put a watch back on the shelf ?...pleaseeeeeeeeeeee !! http://forums.watchnet.com/index.php?t=tree&goto=393865&rid=0 Michael Davidi - The Watch Empire - Timeandgems Watch2buy | I am a dealer in Miami. On my very first purchase from WATCH EMPIRE, the watch (Cartier Roadster GMT) arrived not working. My watchmaker had to replace the parts on the watch ($160 dealer cost) and said the watch had been dropped various times and had never been serviced. The ad said that the watch was MINT and AS NEW!!! I called and Michael told me that he would credit the watch repair on my next purchase. I asked him to pay for the repair. He was very rude and nasty! After checking with some other dealers, I realized that WATCH EMPIRE has a HORRIBLE reputation with watch dealers! ********BUYER BEWARE!!!!!!! http://www.mouthshut.com/review/Buying-a-Watch-review-qplqpsourm ________________________________________ Like several other people here I purchased a watch from timeandgems eBay store (July 14th). The price seemed suspiciously too good to be true, but the seller had almost perfect feedback 800 or so positive - established since 1997 - professional template/layout/photography - one negative in the previous year (at the time of my purchase). When I emailed him to ask why the watch was considerably cheaper than probably market value, he told me that they were clearing all of their stock out by the end of the month - essentially it sounded like they were divesting themselves of all their watches at fire sale prices. I was still suspicious but figured the purchase would be covered by eBay/PayPal anyway so I made the leap of faith and was emailed shortly thereafter to let me know the watch would be coming shortly via UPS and they would email me details shortly. After 5 days I emailed to ask why I had not been given tracking details, no response. I sent another email on the 6th day, and was advised that 'our eBay account was hacked' we cannot help you at this time. I immediately opened a PayPal dispute and contacted timeandgems on the phone number provided - I spoke to a guy with a strong Israeli accent who I assume is Michael, he advised me that their account was hacked and that eBay had been notified. I know from my own experience with eBay that in the event that this happens, the account is immediately NARU'd and a full refund is issued - no questions asked, end of story. Thus I know for a fact his claims are false. He is a con artist and a cheat and I will be lodging official complaints with eBay and contacting law enforcement agencies to follow this matter up. I encourage everybody else who has been stung by the scammer to notify not only eBay, but the authorities. Otherwise he can easily set up new eBay accounts under new names and defraud countless other people - if he's behind bars he will be in less of a position to do so (they may get an hour or two computer time per week depending on which correctional institution he ends up in). I did get refunded curiously enough about 30 minutes after I spoke to Michael and told him I would be going to the police. And for all you Rolex buffs - the watch in question was a stainless steel datejust roman silver dial - late 90's model I believe - $USD1200 :) http://www.rolexforums.com/archive/index.php/t-86624.html Steve G. Mar 25th 2010: Communicated with Jason Smith for over a week by email about a particular two tone GMT watch that I saw on their auction. The auction expired without selling, so I arranged an appointment with Jason Smith at Time and Gems to see/buy the watch during my trip From Texas to Palm Springs on March 25th. I made and confirmed by email the March 25th noon appointment with Jason Smith, and called early this morning before they opened to let Jason know I was coming, as I was about to fight several hours of traffic during my drive from Palm Springs to Time and Gem's office in LA. I left a messeage for Jason Smith about 0730 or so to let him know I was still coming to my appointment. After 3 1/2 Hours of bumper to bumper traffic, I called Time and Gem about 11:00 and spoke to Jason Smith. I told him I was 30-45 mintues out, he then said he SOLD THE WATCH!!!!!!!!!!!!!!!!!!!!!!!!! Give me a break! He said, "sorry man." Where is the customer service??? My head almost exploded. If you have more sense than I do, stay away from Jason Smith and Time and Gem. He is a loser trying to make a sale, without regard to customer service! STAY AWAY!!!!! http://www.trustlink.org/Reviews/Time-and-Gems-20607**** LAME SELLERS ! Good luck to you... They are AKA "thewatchempire", "the watch empire llc" also "swisswatchempire", "michael davidi", "austin peterson". I purchased from them, they sent wrong watch, I sent it back to them. Then they sent another watch- no way on my life the same as pictured like I was supposed to get [got e-mail from "sales manager" (Justin) watches on their websites are actually the one you will receive]. Then, they refused exchange during the clearly posted exchange period (at that time, their website clearly read 10-day exchange period). I filed a complaint with LA County BBB - all facts. The Watch Empire gave absolutely no proof I was wrong and ultimately refused to make a final response to the complaint upon my rebuttal with even more evidence of their fraudulant business practices. Also, funny thing, I kept the watch listing saved under "my eBay" after it was "relisted". (How come they re-listed it if they sold it to me?). Well, some poor soul with a listed eBay location of Malaysia also bought the watch in the listing. How can they sell the same watch to two different sellers? LOL. Beware of these crooks. Do buisness at your own risk. Well, I'm still stuck with a total p.o.s. watch and LA County BBB apparently is powerless and just says they note the response (or lack of) and it reflects on their "ratings". http://www.rolexforums.com/showthread.php?t=100282&highlight=time+gems TIMEandGEMS.com BUYER BEWARE!! Read before you buy! My terrible expeirance with www.timeandgems.com Customer review/rating/service Around the first week in June I researched and looked into www.timeandgems.com Weary about buying a preowned Rolex, I tried to find as much information as possible and thought I'd just go for it. What a BIG MISTAKE! First let me start out by saying that they have a company policy of a 20% restocking fee. So I did my part and thought to have researched the company thoroughly. Obviously not enough. Let me just tell you my experience was one of the worst I have ever had, and actually it was more frustrating because there was nothing I could really do. The way their run their business is shady at best. Let me also say that they have a lot of publicity because they are the first to modify Rolex watches and turn them black with some military grade process. They are also sell on ebay and have a lot of transactions and what seems to be satisfied customers. So I decided to go ahead and make a purchase. I was buying a Rolex 2 tone date-just for my father. It was a surprise. Unfortunatley, my dad has not happy with the style of watch. This was entirely my fault and thankfully timeandgems offers a 10 day no hassle exchange policy. Great, lets change the watch! So I talked with Juan and he told me I must ship it back to a different shipping address, not the one that was listed on the package. I was also advised to insure it for up to the watch amount, still sounds like nothing is wrong. Then UPS charged about $70 for insurance and shipping. Now the problem with this situation is that the package had a return shipping label, not the address Juan told me to send it to. So I had to pay out of pocket. More on this later. I had to call them several times to check and make sure my watch reached them. So they switched out my watch. Timeandgems swapped it out for a submariner with no date, received it in a day or so. Let me also state, that trying to get a hold of theses people is impossible. For the life of me I can't understand how such a fine establishment with platinum power rankings on ebay can't answer the phone. But that's not the only issue. If they do pick up, to talk to the person you need to talk to, forget it! They put you on hold for no lie here, a minimum of 7 mins. OR the person you need to talk to is so busy, or their favorite, 'he just stepped out'. I know this is a lie because I talked to Juan and he said Jason (manager) JUST stepped out. Then I called back and talked to Ernesto. Ernesto was by the way the most helpful and genuine person I talked to over there. He seemed to care and helped me out. Anyways, he told me that Jason was there, but busy. Nothing major but lie none the less. I received the submariner and to our big disappointment, the bezel or dial on the watch was loose! And when I say loose, I mean it was turning with no clicks, tension, and even worse, the bezel is supposed to only turn counter clockwise but this one you could turn both ways with ease. At this point, it felt like a real cheap knock off. Also, the submariner was a few hundred dollars cheaper than the original watch, so I should have been issued a refund. So for even that, I had to call and ask them to send me a check! Is that necessary? Were they hoping I would forget or didn't realize that price difference? Now I realize that this is what they claim to be a CERTIFIED USED watch. But something that major should have been CHECKED! Or at the very least disclosed!!! According to Juan, it was a minor issue. Really? After this major flaw in the watch, and my experience with them up until now, I just wanted my money back. So I knew the 20% 'restocking' fee probably would kick in. It's worth to note, that both the watches were sent back to timeandgems the same day it was received, actually, within hours of arrival. This time I was not going to pay for shipping when the watch was defective. So I demanded a shipping label and they gave me one after waiting again on hold for an eternity. Would have been nice if they provided one the first time. I wrote them an email asking for some leniency on the 20%. No response. So I wanted to talk to the manager, because no one in sales, especially Juan, can't issue refunds. It took me 2 DAYS to get Jason on the phone. Let me tell you how terrible this was. I waited 2 different times to talk to Jason, the man who is so busy he can't take a customers phone call, or who is so busy that he is always stepping out of the office. And please, he is to busy to pick up that heavy telephone and call someone back. After waiting almost 10 mins, again not an exaggeration I had Jason on the phone. Here's the conversation. Jason: Hello Me: Finally I got you on the phone, did you get my email regarding my refund? Jason: (abrupt interruption) Listen, I don't have time for this, if you want a refund there is a 20% restocking fee. Do you want a refund or not? Me: There's nothing you can do? The watches were worn once to try on nothing else and plus the second watch was defective. You can't work something out? Jason: No. Ill send you your refund minus 20% I felt like I was talking to some thug and I had done something terribly wrong. I am a paying customer and 'I don't have time for this'? Come on man... So to say the least, I am still waiting for my check in the mail. AGAIN, I had to call them to remind them to send it to me. I'll have to double check and make sure they took the 20% off my order, and nothing more. They probably won't, but if there was a company to pull something like that, it would be timeandgems. Never wait for them to call you back either. When they take down your number, they're probably writing it down with an air pen. With the exception of Ernesto, again who was helpful. Most important, now this is just my honest opinion and I am going against a lot of 'satisfied' customers. My family has been in the jewelry business and has been for over 20 years. I have seen many watches and Rolexes in my time. I have also seen my fair share of fake Rolex watches. From the very cheap knock offs to the very best imitations. Both the watches I received from timeandgems seemed suspect. I know they advertise that they are appraised and all that. I am saying just from my feel, they seemed real suspect, right up there with the really well made imitations. Minus all the obvious indicators of a fake, the best indicator is the actual band of the watch. It's hard to explain the feel of a well made fake and a real one. Almost like a solid feel, vs a loose stretched out feel. If you have seen and worked on many watches, then you know what I mean. Are they getting away with selling very well made knock offs? Also, Rolex explicitly states that they NEVER sell online and only authentic Rolex watches come from a certified dealer IN a physical store, face to face, and that goes for used too! There are so many well made fakes out there, I think that is why Rolex is so stern about sticking to their certified dealers. Just something to think about. It's safe to say that I am angry with my whole experience and my review might have been venting. But I think my story is a CLEAR reflection of what kind of company you are dealing with. Only if you could have heard our phone conversations, no one would want to buy form them and I'm certain about that. If they are indeed Real Rolex watches, then good luck and I hope you hit no bumps along the way in your purchase. If you read this and are looking to buy a used Rolex, my suggestion is DON'T. Unless it is from a certified Rolex dealer with a physical location. There is a reason timeandgems only sell used. No need to be certified if you sell used. Put it this way, my ordeal was so bad, I want to everyone who is thinking about doing business with timeandgems to know how terrible they are. If I would have read something like this, I hope that I would have not purchased through them. Now I'm out $800. Price: Cheap and low, but I think that reflects the quality of used watch you are buying Customer service: Non existent. and if there is a sliver of service, it's god awful. I hope you find this review useful. BUYER BEWARE! If you want to see what I mean about high quality replicas, check out youtube and search "fake rolex" or "rolex replica" Remember many people pay hundreds and up to even a couple thousand for top notch replicas. Take care and good luck! http://www.rolexforums.com/showthread.php?t=100282&highlight=time+gems