Time and Gems Complaints and Reviews

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Time and Gems
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  • 22+3 mobile complaints
  • $66.3K claimed losses
  • $2.7K average
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Time and Gems - I send my rolex to be fix and they keep my watch, i want my watch back!!
1 of 3

I bought a Rolex from david 2 years ago, the watch start to get fade on the side of band, i call time & gem, they told me (sam) i talk to) no problem send the watch to this adress and we will fixed for you, your garanty still good, so i send it to the adress given to my by time & Gem, his name was, Sam, he give my this adress , Time &Gem. 2202 S. Figueroa st, suit 123 LOs angeles ca... Read more

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I send my watch to be fix and when i call to check if the watch was ready they disconnect the phone, then i find the 800 number and they said i had to send more money ,please send my watch back , please send it back!!!! Add comment

Send my watch back or at least contact me with some information on my watch Add comment


  • Feb 18
  • Luxury / Jewelry
  • Rolex Movement
  • 38

Time and Gems sold me an old Rolex movement from a watch with every other watch part switched for counterfeit ("custom") parts, including the face, hands, band, and bezel. By the time they had finished putting together the Frankenstein watch they sold me, the watch was no longer a recognizable Rolex watch. Anything that was gold was replaced with thinly gold plated counterfeit parts. The parts,... Read more

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I purchased a "Rolex" from Time and Gems only to be told it is FAKE! That should be enough to deter you from buying from them but there is so much more to my nightmare experience. From the first time I called to place my order, the guy was rude, should have been my first sign to walk away but I didn't. I placed my order on a Thursday (did the bank wire) and was told my watch would ship on... Read more

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  • Feb 07, 2013
  • Luxury / Jewelry
  • Rolex Datejusts
  • 1
  • 1
  • 144

My boyfriend kept dropping hints about what he wanted for valentines day. I noticed his most frequent one was for a watch and so I started looking at watches online and in stores and I stumbled upon time and gems' site. After browsing for the perfect watch for him I found a beautiful Rolex datejust that was just flawless!! I wanted to make sure that the watch got here in time so I decided to call... Read more

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  • Feb 07, 2013
  • Shopping
  • Los Angeles, California
  • 77

Purchased a watch for Valentine's day. I received it and i'm very pleased. The people are very nice and work with you with price, but they only budge on what's realistic. I've been talking to the sales team for months and sending them offers but i wasn't able to find what I was looking for at a lower price so ended up purchasing it anyway. a little later my wife found out and she was very... Read more

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  • Feb 05, 2013
  • Luxury / Jewelry
  • 2
  • 2
  • 157

It has been a year since TIME AND GEMS had my money and are still in poses ion of my "rolex" watch!!!! Yes you read it well ...I have no money and no watch!!! Be aware! Do not purchase anything from this company! If you are interested in what had happened to me email me at cristina.donovan@mac.com and i will be very happy to answer your questions. Mr Reed is a very "nice" person, "answers" his... Read more

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they are adding non-Rolex parts to old Rolex watches and selling them. They add a counterfeit bracelet, they claim to have refurbished the movement. Rolex will tell you these watches are fake if you bring them in for band resizing, service, etc... "" THE ADDITION OF NON-GENUINE PARTS TO ANY ROLEX WATCH RENDERS IT A COUNTERFEIT AS DEFINED BY FEDERAL LAW." I have read many complaints involving... Read more

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