"I wish I could give them negative stars, Buyer beware! Read on...I ordered a Rolex paying $8000 for a President Day-Date 18K Gold. Jason Smith was the boss who served me at the time. It was an Online order off their website, that is now 'down'. I sent payments to...Read more
Sent my Rolex to them to be PVD coated they took my money and stole the watch. *** mistake on my part - it was shipped to a UPS store box and that alone should have been a red flag. They were super responsive about answering e-mails until they got the watch, then I...Read more
I Wired them money for a new Rolex... they never sent the watch. I contacted the BBB and Time and Gems tried to charge me a "re-stocking" fee which was 20% or roughly $600. Its been 3 years and I haven't received my money back or a watch. Complete Crooks. There is a...Read more
Rolex Watch Review
Time and gems steel watches Rolex is there specialty Oscar Perez and Mickel David are thifts. I send my Rolex to them because the gold was getting pilling off. I purchased from them now they have my watch and money as well and they having send my watch hopefully the police will catch them and put them where they belong
I bought a Rolex from david 2 years ago, the watch start to get fade on the side of band, i call time & gem, they told me (sam) i talk to) no problem send the watch to this adress and we will fixed for you, your garanty still good, so i send it to the adress given...Read more
I send my watch to be fix and when i call to check if the watch was ready they disconnect the phone, then i find the 800 number and they said i had to send more money ,please send my watch back , please send it back!!!!
Send my watch back or at least contact me with some information on my watch
Customer Service Review
They have the absolute worst customer service ever
Time and Gems sold me an old Rolex movement from a watch with every other watch part switched for counterfeit ("custom") parts, including the face, hands, band, and bezel. By the time they had finished putting together the Frankenstein watch they sold me, the watch was...Read more
I purchased a "Rolex" from Time and Gems only to be told it is FAKE! That should be enough to deter you from buying from them but there is so much more to my nightmare experience. From the first time I called to place my order, the guy was rude, should have been my...Read more
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